She didn't answer directly, just kept with the hard sell-it was much like a not-very-good used car salesman doing his pitch.

This stopped her for a minute, and I also asked her multiple times whether she was trying to sell me something else. I then dug out the email order confirmation, which expressly said that my license was due for renewal in May 2018. She also kept showing me that the license key showed it was expired, so I would need to re-purchase. She then went into a relentless diatribe, talking at breakneck speed, about how I had many problems with my computer-there was lots of circling in red on various 'readouts' on the screen in some software she put there, all in order to convince me that I needed MORE Systweak software to put things right. I was put onto a woman who said her name was Tina Cole (in India, really?), who remotely accessed my computer, said she was setting a system restore point (why?) but was in reality downloading some kind of software onto my computer. I called tech support, and this is when it REALLY got strange. THIS ALL HAPPENED ON ONE COMPUTER it was never installed on any other. It demanded a new license key-when I input my license key, it said it had been used on too many computers. I went back to the program in mid October, having not used it since May. Their customer service rep remotely accessed my computer, fiddled around, and got it to work-this fix lasted for less than 6 months. I immediately had to call customer service, as it did not work properly. I bought Duplicate Files Fixer in May 2017, and paid for a year's license (Cleverbridge ref# purchase price $35.94).

Duplicate files fixer key